Buyer Protection Program

14-Day Satisfaction Guarantee

Every machine we sell is backed by our money-back guarantee, ensuring a risk-free buying experience. Buy with confidence, return without complications.

Our Promise to You

Choosing heavy equipment requires trust. To help you make an informed decision, we offer 14 full calendar days from the date of delivery to evaluate your machine. During this period, you may operate the equipment for up to 30 working hours, giving you the opportunity to assess performance in real operating conditions.

Comprehensive Inspection & Pre-Delivery Testing

Each machine undergoes a detailed inspection and testing process by experienced heavy equipment technicians before being listed for sale. All evaluations are conducted under real-world working conditions to ensure the equipment meets our quality and performance standards prior to delivery.

Delivery Verification

Upon delivery, you will receive a 3-hour operational verification window, allowing you to confirm functionality and verify that the machine arrives exactly as represented.

What We Include for Your Peace of Mind

3-Hour Delivery Verification Operational check upon arrival to confirm full functionality
14-Day Money-Back Guarantee Extended post-delivery evaluation for complete confidence
Optional Extended Warranty 1-Year or 1,000-Hour coverage (whichever comes first) for parts and labor
Free Return Shipping If a return is necessary, we manage logistics and cover freight costs

How the 14-Day Guarantee Works

Operate with Confidence
Use the machine for up to 30 operating hours within the 14-day evaluation period
Report Concerns Promptly
Notify us of any issues no later than 6:00 p.m. MT on the 14th calendar day after delivery so we can begin support immediately
Resolution Process
Our team will respond within 72 hours to assess the situation and work toward a solution
Refund Assurance
If a satisfactory resolution cannot be achieved, a full refund will be issued
Return Made Easy
If a return is necessary, we manage the logistics and cover the return freight costs

We're Here for You

We believe in clear communication, transparency, and long-term partnerships. Our team is committed to supporting you every step of the way — whether through technical assistance, warranty service, exchange options, or a return.

Buy with Confidence. Return without Complications.

Have questions about the 14-day guarantee, warranty coverage, or protection options? Our experienced support team is always ready to help.

Heavy Duty Solutions — Where Confidence Comes Standard.